Privacy Policy
1. INTRODUCTION:
Permabond Engineering Adhesives Ltd, hereinafter referred to as Permabond, takes the protection of your personal data very seriously and strictly adheres to the rules laid out by data protection laws and General Data Personal Regulation (GDPR).
The following policy provides an overview of how we ensure this protection and what kind of data is collected for what purpose.
2. LAWFUL BASIS OF PROCESSING PERSONAL INFORMATION
We only collect and use personal information about you when the law allows us to do so. Most commonly, we use it where:
- The data subject has given consent to processing
- Processing is necessary for the performance of a contract
- Processing is necessary for compliance with a legal obligation to which the controller is subject
- Processing is necessary in order to protect the vital interests of the data subject
- Processing is necessary for the purpose of the legitimate interest pursued by the controller or the subject
3. WHAT INFORMATION WE COLLECT
We collect personal information from you, for example, if you register or submit an enquiry on our website, request product information, or use any of our services. The categories of personal information that we may collect, store and use include:
- Name
- Address
- Telephone number
- Email address
- IP address
4. HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION
Client’s/Suppliers
We will keep your personal information for as long as you are a client / supplier of Permabond Engineering Adhesives Ltd, and for 7 years after our last engagement. After you stop being a customer / supplier, we have to keep relevant records for statutory minimum periods for one of these reasons:
- To respond to any questions or complaints.
- To maintain records according to rules that apply to us.
- We may keep your data for longer if we cannot delete it for legal, regulatory or technical reasons. If we do, we will make sure that your privacy is protected and only use it for those purposes.
Prospects
We will keep the personal information of prospects seeking technical advice for up to 7 years after our last engagement or until a right to erasure is exercised.
5. SECURITY OF PERSONAL INFORMATION
Permabond is committed to handling your personal information with high standards of information security. We use computer safeguards such as firewalls and data encryption. We enforce physical access controls to our buildings and files, and we only authorise access to personal information for those employees who require it to fulfil their job responsibilities.
6. CHILDREN'S INFORMATION
Permabond does not knowingly collect information on children. If Permabond has inadvertantly collected personal information on a child, please contact us via the details in section 10, so we can remove this information immediately.
7. YOUR INDIVIDUAL RIGHTS
In this Section, we have summarised the rights that you have under General Data Protection Regulation. Some of the rights are complex, and not all the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
Your principal rights under General Data Protection Regulation are:
- Right to Access
- Right to Rectification
- Right to Erasure
- Right to Restrict Processing
- Right to Object
- Right to Data Portability
You have the right to confirmation as to whether we process your personal data and, where we do, to access that personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data.
You as a data subject have the right to rectification, which will allow you to modify/change any personal information for the purpose of ensuring that the information we process is update to date.
The right to erasure or right to be forgotten will allow you as the data subject to inform us that you no longer want Permabond to continue to store or process your personal information. Please be aware that we may decline your right for a number of reasons, which are not limited to having a lawful basis to process your information or us needing your information for the performance of a contractual obligation.
As a data subject, you have the right to stop any processing of your personal information. Please be aware that you must provide us with a legitimate reason for us to stop processing. Any request made that doesn’t conform to the GDPR will be rejected.
On occasions Permabond may send you marketing emails to make you aware on new products that we believe can benefit you, the data subject. As you have the right to object, you can click the unsubscribe link on any of our emails to inform us that you no longer want to receive marketing emails from us.
The right to data portability will allow you as the data subject to have your personal information securely transferred to another organisation for processing. At Permabond we place this responsibility on you as the data subject. When you make this request, we will export all information about you and securely transfer it to you. You, the data subject will be able to give this information to your chosen organisation.
If you have any question about these rights, please see “additional information”, section 10 of this policy.
8. DATA TRANSFERS/THIRD PARTIES
8.1 PROVIDING YOUR INFORMATION TO OTHERS
Permabond may disclose your personal data, listed in section 3 to some third parties insofar as is reasonably necessary for the purposes, and on the legal bases, set out in this policy. Third parties that we use are listed below.
8.2 ANALYTICS
We use third-party analytic tools to better understand who is using the website and how people are using it so we can continuously improve it. These tools may use cookies and other technologies to collect information about your use of the website and your preferences and activities. These tools collect information sent by your device or the website and other information that assists us in improving the website. This information may be used to analyse and track data, determine the popularity of certain content, and better understand your online activity.
We use Google Analytic’s to better understand who is using the website and how people are using it. Google Analytic’s uses cookies to collect and store information such as website pages visited, places where users click, time spent on each web page, Internet Protocol address, type of operating system used, location-based data, device ID, search. We use this information to improve the website and as otherwise described in this Privacy Policy. Please see http://Analytic.google.com/policies/privacy/partners/ for information about how Google Analytic’s uses this information, and visit https://tools.google.com/dlpage/gaoptout for information about the Google Analytic’s Opt-out Browser Add-on. Google may track your activity over time and across websites.
8.3 OUTSOURCED IT
For Permabond to provide a swift and secure service, our servers and systems are maintained with a third party IT service provider. In the course of providing IT services to Permabond, our IT service partner has access to your personal data but confidentiality agreements are in place to ensure that this data is not used or shared by them in any way. For further information on our IT service provider’s Information Security Policy please contact us via the details in section 10.
8.4 INFORMATION SECURITY WITH TRANSFERS
In this Section 8.4, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA). When you share personal data with Permabond via a webform on www.permabond.co.uk, we do not transfer any personal information to third parties outside of the European Economic Area (EEA), unless you are located outside the EU and it is in your interests that our approved local distributor get in touch to fulfill your request for information or support. If this were to change, Permabond would ensure that information security at the highest standard would be used to protect any personal information. When you share personal data with Permabond via a webform on www.permabond.com, we will transfer that personal information to a third party web host outside of the European Economic Area (EEA). We take steps to ensure that where your information is transferred outside of the EEA by our service providers and hosting providers, appropriate measures and controls are in place to protect information in accordance with applicable data protection laws and regulations. For example, we may share information with affiliates based outside the EEA for the purposes foreseen by this Privacy Notice. Permabond is subject to data protection policies, designed to protect data in accordance with EU data protection laws.
In addition, we will share your data with third party distributors if it is in your interests that our approved local distributor gets in touch to fulfill your request for information or support.
9. RIGHT TO COMPLAINT
We take any complaints about our collection and use of personal information very seriously.
If you think that our collection or use of personal information is unfair, misleading or inappropriate, or have any other concern about our data processing, please contact our Office Manager, Lana Knight via email orders.europe@permabondeurope.co.uk
Alternatively, you can make a complaint to the Information Commissioner’s Office:
By Post: Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
By Website: Click Here
By Email: Click Here
By Phone: 0303 123 1113 (Local rate) or 01625 545 745 (National rate)
10. ADDITIONAL INFORMATION
Your trust is important to us. That is why we are always available to talk with you at any time and answer any questions concerning how your data is processed. If you have any questions that could not be answered by this privacy policy or if you wish to receive more in-depth information about any topic within it, please contact our Office Manager Lana Knight via email orders.europe@permabondeurope.co.uk
11. REVIEW OF THIS POLICY
11.1 AMENDMENTS
We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.
